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Akeeba Backup for Joomla!

#14510 Backup doesn´t start

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 02 January 2013 15:24 CST

Wednesday, 02 January 2013 08:37 CST

erkan

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.20
MySQL version: 5.5.29
Host: Own VPS server
Akeeba Backup version: 3.6.11
 
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After update to Akeeba Backup 3.6.11 the backup process won´t start. I click start backup and I get the backup process screen but everything is just grey and it doesn´t do anything. The last server response just ticks away indefinitely.

Wednesday, 02 January 2013 09:40 CST

nicholas

This sounds like a broken installation. Try installing the Akeeba Backup Professional package on top of your existing installation again.

If this doesn't work, please try using a different browser. Chrome and Safari work best. I also tried Firefox 15 on Linux and Mac OS X, it works just fine (I assume it will also work on Windows). I didn't have time to fully test with IE but I believe Internet Explorer 9 and 10 should work fine too. Older versions of IE (6, 7, 8) will definitely not work properly. If you're using one of these browsers you may want to try disabling your antivirus / Internet security application. AVG is a nightmare, especially its Internet destroyer... er... "Link Checker" feature. ESET SmartSecurity seems to cause no problems, at least on the secondary Windows laptop I have over here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 January 2013 09:52 CST

erkan

Tried Firefox 17 now and it starts fine there but not in IE10 which I normally use. Version 3.6.10 works fine in IE10.

Wednesday, 02 January 2013 11:30 CST

nicholas

It appears that Internet Explorer is the only browser which doesn't support the console.debug() Javascript method. I just uploaded a new dev release. Please install it on a test site first! This dev release was built using my backup Windows laptop, not my regular machine. I assume the build should have no issues, but you know what they say about assumptions. So, please, do install on a test site first and if it works install on a live site. In any case please do report back if it worked for you. I was only able to test it with Internet Explorer 10 on Windows 8. I'll have to pay my mother a visit to get my hands on a Windows 7 / IE 9 laptop (unless I can manage to convince Win7 to finally install on VirtualBox) so that I can make a full evaluation of how it works on both supported versions of IE.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 January 2013 13:29 CST

erkan

Doesn´t work, when I try to install it I get this error message:

  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/modules/admin/akadmin/language/en-GB/en-GB.mod_akadmin.ini
  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/system/aklazy/language/en-GB/en-GB.plg_system_aklazy.ini
  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/system/akeebaupdatecheck/language/en-GB/en-GB.plg_system_akeebaupdatecheck.ini
  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/system/srp/language/en-GB/en-GB.plg_system_srp.ini
  • Misslyckades att ladda XML-filen
  • /var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/system/oneclickaction/oneclickaction.xml
  • XML: Document is empty
  • XML: Start tag expected, '<' not found
  • JInstaller: :Install: Kan inte hitta Joomla XML setup file
  • Det gick inte att hitta manifestfilen
  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/jmonitoring/akeebabackup/language/en-GB/en-GB.plg_jmonitoring_akeebabackup.ini
  • JInstaller: :Installera: Filen finns inte/var/www/clients/client1/web1/web/tmp/install_50e48932c2888/plugins/quickicon/akeebabackup/language/en-GB/en-GB.plg_quickicon_akeebabackup.ini

And when I try to access Akeeba Backup I just get a blank page.

Wednesday, 02 January 2013 14:32 CST

nicholas

I reuploaded the dev release. Please re-download it and install it again. Make sure you have disabled the "System - System Restore Points" plugin before trying to reinstall the dev release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 January 2013 14:52 CST

erkan

Now it works, the backup process starts and finishes when I´m using IE10!

Wednesday, 02 January 2013 15:24 CST

nicholas

Awesome! Thank you for the feedback :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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