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Akeeba Backup for Joomla!

#14512 Backup doesn't start

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 02 January 2013 15:23 CST

Wednesday, 02 January 2013 10:14 CST

stevecatlin

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.4.9
MySQL version: 5.5.28
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.11
 
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

As in ticket #14510 the backup will not start when using IE9 /WIN7 or SVR2008R2 it does work OK with Chrome though. I only have Chrome on my laptop and use exclusively IE9 on my management PCs so grateful if you could look at this issue.

Tools and Backup are the best Joomla related investments I have made - thanks for your great work

Wednesday, 02 January 2013 11:31 CST

nicholas

It appears that Internet Explorer is the only browser which doesn't support the console.debug() Javascript method. I just uploaded a new dev release. Please install it on a test site first! This dev release was built using my backup Windows laptop, not my regular machine. I assume the build should have no issues, but you know what they say about assumptions. So, please, do install on a test site first and if it works install on a live site. In any case please do report back if it worked for you. I was only able to test it with Internet Explorer 10 on Windows 8. I'll have to pay my mother a visit to get my hands on a Windows 7 / IE 9 laptop (unless I can manage to convince Win7 to finally install on VirtualBox) so that I can make a full evaluation of how it works on both supported versions of IE.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 January 2013 14:03 CST

stevecatlin

Hi. I've tried the dev release but now get an Error 500 when I click on Backup. I originally forgot to switch back to the Std Installer which of course ended up with the backup just sitting there. I cancelled and switched to standard and used the std joomla installer to install the dev release but that just broke the site. I started over with a clean Joomla install and backup threw up some errors on installation but said it had completed OK. When I now click on it I get the 500 error.

Here are the list of install errors:

  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\modules\admin\akadmin\language\en-GB\en-GB.mod_akadmin.ini
  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\system\aklazy\language\en-GB\en-GB.plg_system_aklazy.ini
  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\system\akeebaupdatecheck\language\en-GB\en-GB.plg_system_akeebaupdatecheck.ini
  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\system\srp\language\en-GB\en-GB.plg_system_srp.ini
  • Failed loading XML file
  • E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\system\oneclickaction/oneclickaction.xml
  • XML: Document is empty
  • XML: Start tag expected, '<' not found
  • JInstaller: :Install: Cannot find Joomla XML setup file
  • Unable to detect manifest file
  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\jmonitoring\akeebabackup\language\en-GB\en-GB.plg_jmonitoring_akeebabackup.ini
  • JInstaller: :Install: File does not exist E:\WWW\namingceremonies.co.uk\tmp\install_50e491f9f1a7f\plugins\quickicon\akeebabackup\language\en-GB\en-GB.plg_quickicon_akeebabackup.ini

This was in the PHP error log

[02-Jan-2013 19:41:30 Europe/Dublin] PHP Fatal error:  Class 'AEFactory' not found in E:\WWW\namingceremonies.co.uk\administrator\components\com_akeeba\dispatcher.php on line 89

Wednesday, 02 January 2013 14:32 CST

nicholas

I reuploaded the dev release. Please re-download it and install it again. Make sure you have disabled the "System - System Restore Points" plugin before trying to reinstall the dev release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 January 2013 14:37 CST

stevecatlin

Perfect - works like a charm now. Thank you for such a speedy response - as always  :-)

Wednesday, 02 January 2013 15:23 CST

nicholas

Awesome! Thank you for the feedback :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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