Support

Akeeba Backup for Joomla!

#14546 Restore points not showing / working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 04 January 2013 06:27 CST

Friday, 04 January 2013 06:13 CST

chrisber

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) 2.5.8
PHP version: (unknown) 5.3
MySQL version: (unknown)
Host: (optional, but it helps us help you) local
Akeeba Backup version: (unknown) Professionel

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

I got Akeeba Pro to be able to have the Restore Points system (we never know what can happen!).

I have Akeeba backup installed fine and working correctly now.

But two days ago I installed a new component (Acymailing).

I realized today that I did not check if Akeeba had created a Restore Point.

I just looked and nothing appears on the Restore Points page ! (I precise that the Restore points plug-in is Enabled)

Would you jknow why ?

Friday, 04 January 2013 06:27 CST

nicholas

A restore point backup is only create when you update an existing component, not when you are installing a new component. Think about it. When you install a new component there are no existing component files and db information to back up. It wouldn't make sense to take a completely empty restore point backup, would it?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!