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Akeeba Backup for Joomla!

#14554 Akeeba backup Pro upgrade failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Ewoudv on Saturday, 05 January 2013 04:49 CST

Ewoudv

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.17
MySQL version: 5.1.66
Host: Hostingtime.eu
Akeeba Backup version: 3.6.5

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I am trying to update Akeeba backup Pro from 3.6.5 to the latest version. This is 3.6.11 according the Live Update function but I just saw on you website that 3.6.12 is the latest stable version. I also tried to install via the Extension Manager but also the same problem. When installing the update everything looks fine, up to the Finalizing the backup process bar. After that I get a white screen with the message: 

Not Found

The requested URL /administrator/index.php?option=com_akeeba&view=liveupdate&task=install was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I can go back to the admin panel after that, so that's no problem.

Before doing the Akeeba backup I upgraded the Joomla version from 2.5.7 to 2.5.8 but there the built in Joomla Update component kept loading and I had to download and install the update manually. Also the 'Joomla Update Status' and 'Extenision status' Icons on the Admin homepage give an unknown status. Maybe this is all related to each other?

Regards Ewoud

nicholas
Akeeba Staff
Manager

Please try disabling the System - System Restore Points plugin and retry the upgrade

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Ewoudv

Great that did the job.

Thanks for the great and quick support as always :)

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