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Akeeba Backup for Joomla!

#14577 One Click update failures

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 08 January 2013 02:57 CST

Monday, 07 January 2013 13:53 CST

olaeblue

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.4.10
MySQL version: (unknown)
Host: 1and1.co.uk
Akeeba Backup version: 3.6.11

Akeeba Admin tools version: 2.4.4

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:  My one click updates are not workling on either admin tools or backup.  I have checked the download id which seems right.  Is there something obvious I've done stupid? 

The message is :

 

Unable to open archive

Extracting the update package failed. Please try updating the extension manually.

Thanks

Monday, 07 January 2013 15:14 CST

nicholas

Please do follow our instructions for entering the Download ID to the letter. The very last paragraph is extremely important. Please do carry them out in full. It doesn't matter that you think that it's unnecessary to go through them. Trust me. I know what I'm saying. I'm getting the same kind of support requests every time I release a new version and these instructions are the only one and very well tested method to solve this issue, but only if you follow them in their entirety.

PS: There's a very small possibility that it's a server firewall issue, but I haven't had any other clients using 1&1 reporting that. This means that this small possibility is most likely non-existent.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 January 2013 02:34 CST

olaeblue

OK have done that for both.  Will let you know if it worked when next update comes out.

Thanks

Tuesday, 08 January 2013 02:57 CST

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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