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Akeeba Backup for Joomla!

#14593 AJAX

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 08 January 2013 11:35 CST

Tuesday, 08 January 2013 09:40 CST

user70193

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.8
MySQL version: 5.0.95
Host: VPS - WebTent
Akeeba Backup version: Akeeba Backup Professional 3.6.11 (2013-01-01)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

We get an 'AJAX loading error' after the backup hangs in the Finalizing stage for a long time. The log file is over 5MB...

https://www.edutrition.com/Akeeba%20Backup%20Debug%20Log.txt

Thanks

Tuesday, 08 January 2013 11:35 CST

nicholas

You have a partial installation of Akeeba Backup. Most likely you migrated your site from an earlier version of Joomla! using jUpgrade or SP Upgrade. Well, at least these are the most common cases when this issue occurs. You can try doing the following.

First try installing Akeeba Backup 3.6.12 again on your site, without uninstalling the component first. If it still fails, try uninstalling and reinstalling the component.

Please note that when you uninstall the component you will lose all your settings and existing backups. If you don't want that to happen, download all your backup archives locally. Also export all your settings from the Manage Profiles page. After the uninstallation and reinstallation of the component you can import back your settings.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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