Support

Akeeba Backup for Joomla!

#14630 The backup failed!

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 09 February 2013 18:00 CST

Thursday, 10 January 2013 09:37 CST

user70668

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5.6)
PHP version: (5.2)
MySQL version: (5.1)
Host: (arvixe.com)
Akeeba Backup version: (3.6.12)


Description of my issue:

Backup failed. I try with different configuration (200 MB of jpa) but it always failed.

Can you help me please?

Thanks.

Regards.

Gauthier

Thursday, 10 January 2013 09:38 CST

user70668

Here is another log file. I restart the wizzard configuration and start again the backup which has failed again.

Thursday, 10 January 2013 11:33 CST

nicholas

You have a huge table named "cities". The backup had reached record #1160550 before halting. If you don't really need this table I'd recommend using the Database Table Exclusion feature of Akeeba Backup to exclude it from the backup.

Apart from that I recommend going to Akeeba Backup's Configuration page. Find the Archiver Engine row. Click on the Configure button next to this row. A new pane opens below. Set the part size for split archives to 20Mb and retry backing up.

If the backup still fails please ZIP and attach the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 09 February 2013 18:00 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!