Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes and looked at Ticket No: 13127
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) 2.5.8
PHP version: (unknown) 5.2
MySQL version: (unknown)3.2.5
Host: (optional, but it helps us help you) LCN
Akeeba Backup version: (unknown) Core 3.6.12
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
I have Akeeba Core already installed and a back-up taken. Have upgraded to Pro and Admin Tools. Uploaded Admin Tools via Joomla Extension Manager and applied the ID with no problems. Tried to do the same for Akeeba Pro and each time the server returns the error message ' Unable to OPen Archive' I looked at the notes in troubleshooting which says disable system restore points but as my initial installation is 'Core' there are no System Restore points.
Tried searching the web and one possible answer may be that my server is running PHP5.2 and not 5.3 (they are upgrading to 5.3 2nd Feb) but not convinced this is the issue.
Any advice please. Regards Nigel
