Hello we just renewed subscription of Akeeba Backup pro and Admin tools, but only admintools appear in subscriptions list. Can you please check this
Regards
René Sørensen
Visual Webworld Media, Norway
#14823 Renewal
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Latest post by nicholas on Tuesday, 29 January 2013 10:57 CST
Tuesday, 29 January 2013 09:26 CST
user13245
Tuesday, 29 January 2013 09:41 CST
nicholas
Akeeba Staff
Manager
According to our records you have only renewed your ATPRO subscription. I can see a failed payment for AKEEBAPRO coming from the same four last digits of a VISA card (0962) about 8 minutes before the successful ATPRO payment. That's all the information I have access to (card type, four last digits of your card, subscription type, date/time, amount). Can you please check with your bank about the AKEEBAPRO payment? They should tell you that this transaction wasn't completed.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 29 January 2013 10:56 CST
user13245
Okay thanks, I have checked transactions at my bank, you're right payment didn't go thru. Thanks I will a ne order.
Regards
Rene N Sørensen
Visual Webworld Media
Tuesday, 29 January 2013 10:57 CST
nicholas
Akeeba Staff
Manager
You're welcome, Rene!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!