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Akeeba Backup for Joomla!

#14841 Failed to Copy File

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 01 March 2013 18:00 CST

Wednesday, 30 January 2013 13:07 CST

tiolions

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5.6)
PHP version: (5.3.10-1ubuntu3.5)
MySQL version: (utf8_general_ci)
Host: (ouraynet)
Akeeba Backup version: (com_akeeba-3.6.12-core)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I had a permissions problem with my host's server that was recently cleared up.  However during the issue I tried an update to Akeeba that only partially ran and now I get the error

Copy failed

JInstaller: :Install: Failed to copy file   /path

I still com_akeeba in the Components folder, so should I just remove everything related to akeeba in the installation directory and try again?

Wednesday, 30 January 2013 14:12 CST

nicholas

I would recommend first trying the installation troubleshooting instructions. Since you didn't paste the exact error message and replaced the full path with /path for all I know you could be having an issue with your temp-directory or a permissions issue which can be solved by enabling the FTP mode. Please do try those first before trying to delete Akeeba Backup's directories.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 January 2013 14:34 CST

tiolions

Sorry I didn't think the path was relevant.  The full error was:

  • Copy failed
  • JInstaller: :Install: Failed to copy file /home/mtsneffels/www/tmp/install_5109804c5da78/frontend/akeeba.php to /home/mtsneffels/www/components/com_akeeba/akeeba.php

I took look at the troubleshooting guide but also didn't think the ftp section was of any use since I had never used that before. 

The component installed.  However, there is no Akeeba link/icon under component in the back-end.  How do I get access to the component?

Wednesday, 30 January 2013 15:06 CST

tiolions

Sorry again.  I'm sure you hate answering things that have already been questioned many times in the forum.  I just read that if I install on top of the installation I just did that it should fix the problem. Well, the icon is there and I've gone through the benchmarks, but the backup is now going on 25 mins.  There are server responses but it is a very small site and should not be taking this long.  Shall I refresh the page?

Wednesday, 30 January 2013 15:52 CST

tiolions

Well, it ended up kicking an error.  Error log attached

Wednesday, 30 January 2013 16:27 CST

nicholas

The component is not properly installed, that's why it doesn't work. As per the installation troubleshooting instructions ("Joomla! 1.6/1.7/2.5 installation problems"):

Sometimes you get a strange error like "DB: Database reported no error" or "Error building admin menus" when trying to install Akeeba software. What this really means is that after a failed installation attempt, Joomla! 1.6 does not clean up after itself, making it impossible to retry installing a component. Using phpMyAdmin you have to find and delete three database records in three tables to rectify this Joomla! issue. IMPORTANT: This is a bug in the Joomla! extensions installer (com_installer), not a bug with Akeeba software. We did propose a patch which wasn't accepted. We're still waiting for the promised "proper fix".

We'll use Akeeba Backup (com_akeeba) as our example. The keys to our other software are com_admintools for Admin Tools, com_ars for Akeeba Release System. The process is always the same.

  1. First go to Extensions, Extensions Manager, Manage, find any mentions of Akeeba or COM_AKEEBA and uninstall them. It may lead to an error, but don't worry about it yet. Now open phpMyAdmin for the next three steps.

  2. Table jos_assets - Find the row where the name column is com_akeeba and delete it

  3. Table jos_extensions - Find the row where the type column is plugin and the element column is com_akeeba and delete it

  4. Table jos_menu - Find the row where the title is COM_AKEEBA and delete it

Now you can retry installing the extension.

 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 March 2013 18:00 CST

System Task
system
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