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Akeeba Backup for Joomla!

#15019 Backup stops while Updating statistics

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 15 March 2013 18:00 CDT

Wednesday, 13 February 2013 11:26 CST

user72745

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Not found
Joomla! version: (2.5.8)
PHP version: (5.3.3)
MySQL version: (5.0.77)
Host: (www.bcnmoviles.com  hosted with hostalia.com)
Akeeba Backup version: (3.6.12)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

the backup process stops in the final step: " Finalizing the backup process"
when it says "Updating statistics"

 

The server respond counter arrives to 2s and then it go back at 0

 

thanks for your help

Fabio

Wednesday, 13 February 2013 11:36 CST

nicholas

Having a backup process stuck at the "Updating statistics" step, not seeing any backups in the Manage Backups page or not being able to save your settings is an indication of missing tables from your Akeeba Backup installation. Most usually this is caused on sites which have been upgraded from old versions of Joomla!, e.g. 1.5, using a third party tool like jUpgrade and SP Upgrade. These tools seem to be transferring the files of the component but not its database tables.

The first thing you should try is reinstalling Akeeba Backup without uninstalling it first. You have to do this twice.

If this doesn't help, you'll have to uninstall and reinstall the component. Please do not that when you do that all your existing backup archives may be deleted during the uninstallation. Make sure that you have copied all backup archives you want to keep in your local computer or any other storage medium outside of your server.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 March 2013 18:00 CDT

System Task
system
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