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Akeeba Backup for Joomla!

#15038 Error in step 8

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 15 February 2013 04:55 CST

celius

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.9
PHP version: (unknown)
MySQL version: (unknown)
Host: Rochen
Akeeba Backup version: 3.6.12 pro (just upgraded. tried with 3.6.9 or something before, same error)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Warnings Uploading /home/nordbys/public_ftp/site-nordbys.webist.no-20130214-161010.jpa has failed. Failed to process file /home/nordbys/public_ftp/site-nordbys.webist.no-20130214-161010.jpa Post-processing interrupted -- no more files will be transferred

This is the end of the log file that shows the error:

[130214 08:57:01] ====== Starting Step number 8 ====== 
[130214 08:57:01] Kettenrad :: BREAKING STEP BEFORE SWITCHING DOMAIN 
[130214 08:57:01] Kettenrad :: No more domains to process 
[130214 08:57:01] *** Engine steps batching: Break flag detected. 
[130214 08:57:01] *** Batching of engine steps finished. I will now return control to the caller. 
[130214 08:57:01] Sleeping for 1975.96597672 msec, using usleep() 
[130214 08:57:03] Saving Kettenrad instance backend 
[130214 08:57:03] Closing SQL dump file. 
[130214 08:57:05] -- Loaded stored Akeeba Factory (backend) 
[130214 08:57:05] Kettenrad :: Just finished 
[130214 08:57:05] *** Batching of engine steps finished. I will now return control to the caller. 
[130214 08:57:05] Sleeping for 1975.91805458 msec, using usleep() 
[130214 08:57:07] Will not save a finished Kettenrad instance 
[130214 08:57:07] Closing SQL dump file. 
[130214 09:00:14] Kettenrad :: Attempting to load from database (backend) 
[130214 09:00:14] -- Stored Akeeba Factory (backend) not found - hard reset 
[130214 09:00:14] 
[130214 09:03:16] Kettenrad :: Attempting to load from database (backend) 
[130214 09:03:16] -- Stored Akeeba Factory (backend) not found - hard reset 
[130214 09:03:17]

nicholas
Akeeba Staff
Manager

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

celius

Hello again,

Just close this ticket. I will do what you asked if the problem dosn't go away.

After I sent this ticket I got a mail from Dreamhost about some RAID troubles on my shared server there. 

Since the problem I mention here is for all my sites this is probably related to Dreamhosts troubles. 

 

Sorry for stealing your time. :)

nicholas
Akeeba Staff
Manager

FWIW, if the problem only happens when uploading the file to a remote location it's usually one of the following:

  • bad connection information setup
  • network issue
  • the remote server is having a problem

Seems like you got the (not-so-)lucky number 3 :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

celius

Then we most definatly can stick this to Dreamhost. This has been working, but not the latest two hours. So their issue must be the case since it has been working flawless earlier.

Thanks again. Have a nice day. (I do love your robust components and use them on every site I touch - Admin tools and Backup pro) This is the first issue I've ever came accross with your products - and it's not your fault. :P Sweet.

nicholas
Akeeba Staff
Manager

Thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

celius

Hello again,

The issue should be resolved at Dreamhosts now, but it still dosn't work.

I then tried to use SugarSync instead. It fails in the upload process there as well.

nicholas
Akeeba Staff
Manager

As the log reads:

WARNING |130215 04:51:33|HTTP Error [400]: Server Error; SugarSync's API service may be down or experiencing a technical problem

Maybe retry later or use a different remote storage engine?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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