Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (None apply)? No

Have I searched the tickets before posting? No

Have I read the documentation before posting (Linked from Error message on site)? Yes

Joomla! version: (2.5.9)
PHP version: (5.4.10)
MySQL version: (5.5.30-cll)
Host: (GreenGeeks.com)
Akeeba Backup version: (3.7.2)

Description of my issue:

Profile is set to make a backup, and then store it remotely on an FTP server (NAS at my home).  Backup seems to complete correctly, and the FTP process begins (I can see a partial transfer on the remote server), but the transfer fails midway, the file on the remote server is not the correct size (size varies randomly), and the backup is left on the web server intact and "local."

This had worked previously without issue.  It's been going on since some time in the 3.6 series, I upgraded to 3.7.1 and 3.7.2, but it's still happening.  No other FTP issues in or out of the web server or the NAS that I can detect (I can pull it down to my office PC, and then push it down to my home NAS, without issue).  I've re-run the config wizard to be safe.

I am noticing on the push down to my NAS that there are occasional pauses in traffic (no more than 1-2 seconds), but it completes normally.  Automated cPanel backups of the site, which are 3+ GB in size (LOTS of photos that I don't include in Akeeba!) transfer without issue.

Thank you for your help!

Hm - even with the file size set to 10 MB, and the infinite time limit, it's still failing.  New logs attached.

What's odd is that this WAS working for a very long time, and then stopped, and I am not sure why.  The same thing is happening on other sites on my VPS as well.  They have plenty of disk space (the files exist on the server fine), they just seem to have trouble FTPing down to the NAS...

Hm.  I had passive mode checked, and unchecked it as part of the troubleshooting.

It's working with one of the smaller sites on my VPS - log attached.  (This joomla site is its own cPanel account, although it is a sub-domain of the main site.)

Now why is it dropping the transfer halfway through the process?  I may need to go back to my host for this one.  Erf.

OK, dropping the file size to 5 MB did the trick - thank you!  It's set on all of my sites now.

It's odd that this suddenly became an issue, when it was not, before... I realize this is not an Akeeba issue, but that Akeeba is awesome because you helped me solve it anyways. :-)

Thank you very much for your help!