Support

Akeeba Backup for Joomla!

#15332 500 Error After Joomla 3 Upgrade

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 07 March 2013 08:04 CST

bettondesign

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes - https://www.akeebabackup.com/home/news/55-general/1502-troubleshooting-instructions-for-feb-2013-releases.html
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 3.0.3
PHP version: 5.3.10
MySQL version: (unknown)
Host: Heart Internet
Akeeba Backup version: 3.7.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi Nicholas

I have upgraded a test Joomla site from 2.5.9 to 3.0.3 and now I am getting 500 errors when trying to access Akeeba and Admin Tools. I have uninstalled and re-installed both components with no luck. I have followed the instructions at https://www.akeebabackup.com/home/news/55-general/1502-troubleshooting-instructions-for-feb-2013-releases.html but this hasn't worked either. I am running other Joomla 3.0.3 installs on the same server with Akeeba and Admin Tools so I know there is not a problem with the server.

Something has obviously gone wrong with the upgrade (although the site is fully functioning). Are there any other files associated with Akeeba that I should delete perhaps?

Thanks

nicholas
Akeeba Staff
Manager

Follow the instructions to downgrade to Akeeba Backup 3.6.12 and Admin Tools 2.5.2. I ahve spotted an issue affecting a few sites which I will address in the next release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!