Support

Akeeba Backup for Joomla!

#15341 suddenly using default backup profile or site tranfer FTP passwor is wrong

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 08 March 2013 01:46 CST

jakobe75

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.9)
PHP version: (5.3.17 or 5.3.23)
MySQL version: (unknown)
Host: (dedicated host)
Akeeba Backup version: (3.7.2)



EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Using the Backup default profile or the site transfer wizard.

the site gives me this warning, but I know 100%$ for a fact the username password and the paths are correct.

double checked...it even passes the configuration wizard just fine...and I have akeeba running flawlessly on other site son this same box.

and whats strange is it backed up just fine last night using lazy BU.

I needed to move this to a new server directory today...and used the transfer wizard and it gave me a ton of problems transferring to the new domain it told me the directory was incorrect or not ready or the password was wrong but I know this isnt the case.

..then after that it wouldnt even initiate a backup at all, since the transfer wizard failed, I was just going to BU and download the jpa and do it using kickstart...but it wont even BU now.

 

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

Wrong FTP hostname or port (host:port = :21)

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.

We strongly recommend going through the step-by-step instructions in our troubleshooting wizard to easily resolve this issue yourself. If this doesn't help, please do not hesitate to ask for support in our support forum. Do note that you need an active subscription to request assistance through the forum. If Akeeba Backup Professional was installed on your site by a third party -e.g. your web developer- please do not contact AkeebaBackup.com for support. Instead, contact the person who installed the software on your site and request assistance to solve this issue. If you do post to our forum, please remember to ZIP and attach your backup log file in your post so that we can help you faster.

nicholas
Akeeba Staff
Manager

and whats strange is it backed up just fine last night using lazy BU.

That plugin is not supported and WILL get in the way of the normal operation of Akeeba Backup. Please disable that plugin a.s.a.p. I am planning on actively removing the plugin in the next version of Akeeba Backup.

I needed to move this to a new server directory today...and used the transfer wizard and it gave me a ton of problems transferring to the new domain it told me the directory was incorrect or not ready or the password was wrong but I know this isnt the case.

The STW transfers a small PNG file by FTP to the remote server. Then it tries to load it through the web browser. If that file could not be transferred or if the URL to the site and the upload location do not match then you get exactly that error message. Please view this video tutorial and follow its instructions: https://www.akeebabackup.com/videos/1511-abt09-site-transfer-wizard.html

Wrong FTP hostname or port (host:port = :21)

Please go back to the Control Panel and select the default backup profile from thr drop down at the top of the page. As you can see, right now you have profile #3 selected (it says so in your log file, approximately one page into the log)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!