Support

Akeeba Backup for Joomla!

#15390 Reinstall Akeeba and Admin Tools

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Desmotech on Tuesday, 12 March 2013 05:54 CDT

Tuesday, 12 March 2013 03:45 CDT

Desmotech

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.5.26)
PHP version: (5.3.10)
MySQL version: (5.0.92-community)
Host: (Netlogistics)
Akeeba Backup version: (3.7.2 pro)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

Tried to update Akeeba Backup Pro & AdminTools Pro after a hacker had got in. Updating wasn't finding xml file for either so uninstalled both. Now I can't re-install current version. Have tried Joomla upload and manual.

Cheers,

Dave 

Tuesday, 12 March 2013 03:47 CDT

nicholas

You have Joomla! 1.5. You can't install the latest versions. As per our compatibility page (https://www.akeebabackup.com/compatibility.html) you need to install the old versions Akeeba Backup 3.4.3 and Admin Tools 2.2.10. They are both available under the Download section of our site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 12 March 2013 05:54 CDT

Desmotech

Thanks Nicholas, all done now.

I'm sure I checked suitability but after 8 days of +37 celsius days and some very hot nights the brain is a bit foggy.

Cheers,
Dave

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!