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Akeeba Backup for Joomla!

#15461 Ajax Load Error - 500 (same as ticket #15455)

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 15 March 2013 09:06 CDT

Friday, 15 March 2013 08:26 CDT

rrcg_tec

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 3.0.3
PHP version: 5.3.22
MySQL version: 5.5.27
Host: STRATO
Akeeba Backup version: 3.7.4 Pro

Description of my issue:

After updating to Akeeba 3.7.4 we receive an Ajax Load Error, 500.

We already tried to change custom settings for min / max execution time as mentioned in ticket #15455 but with no success. Quota is sufficient.

Any ideas?

Friday, 15 March 2013 08:44 CDT

nicholas

The backup engine has not changed since Akeeba Backup 3.6.12. The update cannot be related with the error message. I also don't see any error in your log. I would suggest trying to set the part size for split archives to 5Mb as this is required due to crappy server settings on Strato.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 March 2013 09:03 CDT

rrcg_tec

Hi Nicholas,

thank you very much for your very fast answer! And, like always your tip did the trick.

By changing "Part size for split archives to 5MB" backup is working fine.

Greetings from Munich.

Frank

Friday, 15 March 2013 09:06 CDT

nicholas

You're welcome, Frank! These are known issues with Strato, 1und1 and several smaller hosts, mostly in Europe and very common among our German users :) Just for future reference, keep in mind that our Configuration Wizard automatically detects these limits and applies this work around. If you ever find yourself in a similar siutation, the first course of action should be trying the Configuration Wizard on a new backup profile. If that profile still fails it's time to file a support request for me to take a look, otherwise just copy the part size for split archive and time settings from the new profile to your regular backup profile.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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