Support

Akeeba Backup for Joomla!

#15865 Akeeba Backup gives 403

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by celius on Thursday, 25 April 2013 02:00 CDT

celius
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: First 2.5.9, then 2.5.10
PHP version: 5.3.22
MySQL version: 5.1.68
Host: Rochen
Akeeba Backup version: 3.7.5 pro

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I can't access the component anymore. I was going to do a backup before I upgradet to Joomla 2.5.10, and there was a error uploading the backup archive to Dreamhost. After this I cant access Akeeba anymore without getting a 403 error saying I've got no access.

I also use Admin Tools pro.

nicholas
Akeeba Staff
Manager
Please try installing Akeeba Backup 3.7.6 and Admin Tools 2.5.4 twice on your site

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

celius
It seemed to work again without me doing nothing. (It's been some hours since I last touched it).

Strange. I also tried cleaning caches and temporary files.

Thanks for the quick reply!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!