Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Y
Have I searched the tickets before posting? Y
Have I read the documentation before posting (which pages?)? Y
Joomla! version: 2.5.10
PHP version: 5.4.14
MySQL version: 5+
Akeeba Backup version: 3.7.6

Hi nicholas,

I get a 500 error on installation, and the second message below, when trying to rum Backup.

Thanks,

Bass

oooOOOooo
On installation...

The website encountered an error while retrieving http://www.sheriffhuttonnursery.co.uk/administrator/index.php?option=com_akeeba&view=backup&tag=restorepoint&type=component&name=akeeba&returnurl=index.php%3Foption%3Dcom_akeeba%26view%3Dinstaller%26task%3Drealinstall. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

oooOOOooo

When trying to start Backup

Your database tables are corrupt

Akeeba Backup has detected that its database tables are corrupt. This indicates a problem with your MySQL server. Please make sure that your host has at least MySQL 4.1 (5.0 or later recommended). Then try uninstalling and re-install the component. Backups can not be made unless this problem is fixed.

Hi,

That hasn't worked.

which components do I need to uninstall? Anything with Akeeba & Backup in the name?

Anything esle?

Thanks,

Bass

Hi Nicholas,

Repeated attempts to unisntall and re-install have failed.

I even tried an earlier version. No good.

BUT - I uninstalled AT Pro, and then succeeded in installing Backup 3.7.6.

I have since reinstalled AT pro 2.5.4 and all works!

Hope this helps in some small way!

Bass