Support

Akeeba Backup for Joomla!

#15896 Akeeba backup not working after upgrade to Joomla 3.1.0

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 26 April 2013 09:36 CDT

user63672
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (3.1.0)
PHP version: (5.3)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.7.6 core)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi

I've just upgraded from Joomla 3.0 to J3.1.0 and Akeeba Backup is producing a blank page
when I click on "http://southcoastoutboards.co.uk/administrator/index.php?option=com_akeeba" (ie, Components => Akeeba Backup in the backend).

My log files reveal the following:

PHP Notice: Trying to get property of non-object in /home/sites/southcoastoutboards.co.uk/public_html/libraries/joomla/updater/adapters/extension.php on line 97, referer: http://southcoastoutboards.co.uk/administrator/index.php

I've cleared the cache and tried reinstalling the component twice (without uninstalling in the meantime as advised in one of your posts), but this hasn't solved the problem.

Thanks for your help

Regards

Tim

nicholas
Akeeba Staff
Manager
Hello Tim,

Please extract the installation package locally. You will see a directory named "fof".

Now log in to your site's FTP server and navigate inside the libraries directory of the site. You will see a folder named "fof" there too. Delete it.

Next up, upload the "fof" directory you extracted in the first step inside your site's libraries directory with the FTP programme.

If this still doesn't help, you will have to uninstall and reinstall Akeeba Backup 3.7.6 (important! do not use 3.7.5) on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user63672
Hi Nicholas

Thanks a lot for that: I ended up reinstalling 3.7.6 and now it works fine.

Regards

Tim

PS: I'm not sure about your French, but I think you can now safely say that your English is "excellent" ;-)

nicholas
Akeeba Staff
Manager
You're welcome, Tim :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!