Support

Akeeba Backup for Joomla!

#16004 Download of pro version not available after subscription purchase

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 09 May 2013 05:14 CDT

Wednesday, 08 May 2013 10:15 CDT

user61600
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

I ordered the Commerce edition 15 minutes ago. I did logout and login back (in 2 separate browsers).
The Professional edition of the softwares are not available for download.

Could you check my account to make it possible to download the pro versions.


Regards,


Thierry Losoli

Wednesday, 08 May 2013 10:18 CDT

nicholas
You have bought a Commerce subscription which only gives you access to Akeeba Subscriptions Professional and Akeeba Ticket System Professional. Since this ticket is filed in the Akeeba Backup support section I assume that you are trying to download Akeeba Backup Professional which is not possible with your current subscription. Is this the case or am I guessing wrong?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 May 2013 10:22 CDT

user61600
Thank you for the very quick answer!!!

WTF!

I made a mistake. I thought that Commerce was Essential + some extras.

I only needed Essential. Can you make the needed changes? How do we take care of the wrong amount being invoiced (I used a coupon)?


Kind regards,


Thierry

Wednesday, 08 May 2013 10:27 CDT

nicholas
Our support is quite fast :)

I have switched your subscription to Essentials and adjusted the duration to reflect the higher price you paid. It's much easier than trying to refund you 2€ which would cost you 1€ and me another 20€.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 May 2013 10:46 CDT

user61600
This is ik for me.

Again, thanks for your quick response.

Wednesday, 08 May 2013 10:55 CDT

nicholas
You're welcome!

PS: You need to log out and back in again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 09 May 2013 03:55 CDT

user61600
I am up and running.

Merci pour l'intervention rapide ;-)


Regards,

An happy customer

P.S.: This case can be closed.

Thursday, 09 May 2013 05:14 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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