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Akeeba Backup for Joomla!

#16105 Error 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by user30080 on Thursday, 23 May 2013 07:17 CDT

user30080
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I want to update akeeba to 3.7.7 but have a white page internal error

Did read your
problems from feb.
link
https://www.akeebabackup.com/home/news/55-general/1502-troubleshooting-instructions-for-feb-2013-releases.html


but if I delete libraries/fof folder, i got problems with autotweetNG
and on the front end i got an error 404
how can i solve that problem now

Regards

Gerhard

nicholas
Akeeba Staff
Manager
The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:
upload_max_filesize = 10M
post_max_size = 10M


If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:
php_value upload_max_filesize 10M
php_value post_max_size 10M


If this still doesn't help you can always follow the manual installation instructions in our documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user30080
hi Nicholas,

when I did only deleted the folder libraries/fof i got that problem

could not go back to control panel and got error

i did not install the new back up on that moment

Regards

Gerhard

nicholas
Akeeba Staff
Manager
You can extract the installation ZIP file and copy the "fof" directory in your site's "libraries" directory. This will allow you to get access back to your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user30080
Hi Nicholas,

Thanks for your quick response
can be closed now.

Have a nice weekend

Regards

Gerhard

user30080
Hi Nicholas,

One question about

upload_max_filesize = 10M
post_max_size = 10M

this is from the hoster
and said

/etc/php/cli-php5.3/php.ini:post_max_size = 8M
/etc/php/apache2-php5/php.ini:post_max_size = 8M
/etc/php/cgi-php5.3/php.ini:post_max_size = 32M
/etc/php/apache2-php5.3/php.ini:post_max_size = 8M

/etc/php/cli-php5.3/php.ini:upload_max_filesize = 32M
/etc/php/apache2-php5/php.ini:upload_max_filesize = 32M
/etc/php/cgi-php5.3/php.ini:upload_max_filesize = 32M
/etc/php/apache2-php5.3/php.ini:upload_max_filesize = 32M


still got internal error when i uploaded extention and then upload

Regards

Gerhard


nicholas
Akeeba Staff
Manager
Since I don't know how your host's environment is set up I can't possibly know if any of those files is being loaded. There's always an alternative.

Go to the download page of the component you want. Next to the Download button there is a link called DirectLink. Right click on it and select Copy Link. Go to Extensions, Manage Extensions, Install from URL and paste the URL there, then click the button next to it. This works on 90% of sites.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user30080
Thanks for your info Nicholas

you can close it

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