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Akeeba Backup for Joomla!

#16122 BAckup fails and cannot update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by user62685 on Monday, 20 May 2013 04:33 CDT

Monday, 20 May 2013 03:38 CDT

user62685
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
My backup fails, I am trying to install the lates version of akeeba, but get the following error: Jinstaller cannot find XML setup file.

Can you please help me.

Thanks

Rudy
Edited by user62685 on 2013-05-20 03:42 CDT

Monday, 20 May 2013 03:40 CDT

nicholas
Can you please provide the mandatory information you omitted above? I really need them to be able to help you. Right now all I know is that you have some version of Akeeba Backup installed somewhere on a Joomla! site running one of the Joomla! versions released in the past 5 years, on a PHP version released in the last 6 years which may or may not have something to do with your issue. It's not much to go by. It could a PHP issue, Joomla! version issue, a missing / wrong Download ID or a server issue. I don't have any information to make an educated guess which of those may be the case :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 03:52 CDT

user62685
Hereby the akeeba status info

Monday, 20 May 2013 03:52 CDT

user62685
Hereby the system info

Monday, 20 May 2013 03:57 CDT

nicholas
You need PHP 5.3 or later to install the update. Did you read the release information?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 04:33 CDT

user62685
Backup is successful after many attempts

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