Support

Akeeba Backup for Joomla!

#16393 Can't delete old backups from the backupmanagement

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 17 June 2013 12:50 CDT

Plotec-Werbung
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi, I use Akeeba Backup 3.7.7 with Joomla 3.1.1
I set up a cronjob for automated backup and everything works very well.

But. I can't delete older backups from the backupmanagement overview. The files will be deleted from the server but the entries in the management stay still there.

And, the quotas doesn't seem to work. I set quotas to delete all backups older as 7 days but nothing happens. Or doesn't it work if backups are made with a cronjob? I can't say for sure if it is not the same problem as stated above because I hadn't looked after that. Maybe the files were deleted but the entries not.

nicholas
Akeeba Staff
Manager
> The files will be deleted from the server but the entries in the management stay still there.

There are two buttons: "Delete Files" deletes the files but not the backup records. "Delete" deletes both the files and the backup records. I guess you are using the wrong button.

> And, the quotas doesn't seem to work.

Only backups whose records appear in the Manage Backups page take part in the quota management.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Plotec-Werbung
No, I tried it with both buttons of course. The entries can't be deleted.

What do you mean with "records"? The backups from the cronjob do appear in the management list, that's not the problem. Or does the description has to contain special text or variables?

nicholas
Akeeba Staff
Manager
> No, I tried it with both buttons of course. The entries can't be deleted.
This is not possible. It has never happened to anyone else. The only way it could possibly happen would be a Javascript conflict between a third party plugin and Joomla!'s own Javascript (this is what we're using in the toolbar of all our components), but in this case no administration page on your site would work.

> What do you mean with "records"?
Each line in the Manage Backups page is a backup record. I hope that's more clear.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Plotec-Werbung
It is possible as you can see in the screenshot. I took another screenshot with an error which appears if i click any backup record in the backend. Maybe this is a hint for the solution.

Plotec-Werbung
Here's the error message.

nicholas
Akeeba Staff
Manager
You seem to have an outdated version of the framework upon which all of our components are built. can you please try to install the latest dev release from https://www.akeebabackup.com/download/akeebapro.html Please note that if you still have the same problem after installing this dev release you have to follow the instructions in https://www.akeebabackup.com/home/news/55-general/1502-troubleshooting-instructions-for-feb-2013-releases.html

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Plotec-Werbung
Thanks Nick,

after installing the dev release everything is ok. The error message by clicking a record is away too.

nicholas
Akeeba Staff
Manager
You're welcome! I'm glad it's working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!