Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: Joomla! 3.0.4 Stable
PHP version: 5.3.21
MySQL version: (unknown)
Host: http://www.warkworthmedicalcentre.co.nz/
Akeeba Backup version: Akeeba Backup Professional 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

=====================================
Description of my issue: I run AKB 3.7.7 very successfully on all my Joomla 2.5.4 sites - storing the backups to a central server via FTP. Works like a charm!

However - when attempting to do it on a Joomla 3.0 site, I get all sorts of errors:

require_once(__DIR__/platform.php): failed to open stream: No such file or directory in [deleted] /httpdocs/libraries/import.php on line 29

I compared the various files with their J2.5 equivalents - so I edited that to get around it ... then get:

Fatal error: Class 'JDispatcher' not found in [deleted] /httpdocs/libraries/joomla/event/dispatcher.php on line 72

I try the odd thing but get more/different errors.

Any ideas?

Thanks,

Adam.

Thanks, Nicholas - speedy response as ever!!

I was relying on the Joomla update emails - which for some reason I wasn't getting for my one Joomla 3.0 site. I didn't realise 3.1 was out! Thanks!

Updated to 3.1.1 no problems, Grabbed and installed AKB svn1967(Alpha) - again no problem.

However ... the CRON script fails with:

Warning: require_once(/includes/defines.php): failed to open stream: No such file or directory in [deleted] /httpdocs/cli/akeeba-backup.php on line 62

Fatal error: require_once(): Failed opening required '/includes/defines.php' (include_path='.:/usr/share/php') in [deleted] /httpdocs/cli/akeeba-backup.php on line 62

Yet defines.php is there.

Regards,

Adam.

EDIT: I enabled the FRONT END version (with secret word) and that ran OK.

I re-set the CRON script to fire again. Same error as before.

Adam.

Hi Nicholas,

Thanks for the info and help.

I'm intrigued that the path to the CLI executable comes out wrong, as the same path works fine on the same server for all your Joomla 2.5 scripts.

Upgrading to a newer version of PHP is (sadly) not an option. It took 1.5 years to persuade the host to "upgrade" to even this ancient version. If you think Cyprus/Greece is bad, you should try New Zealand. IT infrastructure is abysmal - and not much choice.

**ANYWAY** ... the good news is that I tried the "front end" method via CRON. Both the WGET and CURL methods worked fine - so that's good to know!

As ever, thanks for your amazing add-ons and fantastic support,

Adam.

Nicholas,

Thanks for your help/advice. I may just have to look at the US servers thing again. I got badly bitten by a couple of US companies whose service started out great then deteriorated terribly. I also had a problem with the 12hr time difference (for urgent support calls). Any hoster recommendations?

The difficulty is that NZ's connection to the rest of the world is chronic (one ancient fibre-optic cable to Australia). 90% of my clients are local - and sometimes traffic to anything outside NZ is simply saturated.Many NZ businesses have lobbied the government, but they're either broke, ignorant or simply in denial.

Adam.

Aha! Spotted you on a Siteground (Hosting) review!

Adam.

Thanks, Nicholas. I plumped for Siteground in the end. A fraction of the cost of my NZ hosting - and they have servers in the Asia/Pacific area (it that makes any difference).

Let's see what happens!

Adam.