Support

Akeeba Backup for Joomla!

#17027 System Restore Points not all showing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 09 August 2013 09:27 CDT

Thursday, 08 August 2013 23:58 CDT

user69100
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 3.1.5
PHP version: 5.4.17
MySQL version: 5.1.70
Host: Private dedicated server
Akeeba Backup version: 3.7.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Not all of my System Restore Points are showing up in Manage Backups > Restore Points and therefore I do not know how to restore from the one I need. The most recent appearing SRP was many hours ago and there was a SRP taken less than an hour ago. I've looked in administrator/components/akeeba/backup and the SRP is there with the correct time.

How do I access this SRP?

Friday, 09 August 2013 01:55 CDT

nicholas
All system restore points taken with Akeeba Backup are shown in the page you mentioned. Please note that theremight be more than one pages of informaton. In this case the pagination controls are shown at the bottom of the page, below the list of system restore points.

Also note that if you have restored an older version of your site all system restore points taken after the backup you restored was taken are not shown. A system restore point consists of two different things: the system restore point archive and the system restore point database record. Without the database record there is no way to know which extension was backed up by the SRP feature. When restoring a site the records for newer SRPs are removed (otherwise it wouldn't be a restoration).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 August 2013 07:32 CDT

user69100
In this case what you have said is not taking place as their is no pagination at the bottom of the page and I have not restored the site. I have included a compilation screenshot that shows the complete SRP page plus Filezilla showing the most recent SRP that is not appearing within the SRP page.

This is an urgent matter.

Thank you for your help.

Friday, 09 August 2013 08:12 CDT

user69100
I have resolved the urgent matter on my site. Still, the SRP issue remains.

Thank you.

Friday, 09 August 2013 09:27 CDT

nicholas
We are unable to reproduce this issue and we have received no similar reports in months. I honestly can't imagine what may be wrong other than what I already mentioned.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!