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Akeeba Backup for Joomla!

#17759 Command Line Backup 3.8.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 08 October 2013 06:45 CDT

Friday, 04 October 2013 02:13 CDT

user79095
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.14)
PHP version: (5.3.13)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.8.2)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Command line falled with the above version I have try to found where the error is but (I'm stack) .

Many Thanks for your help

Friday, 04 October 2013 05:44 CDT

nicholas
The version is irrelevant. The backup needs more than 5 minutes to complete. Your host has hardcoded a 5 minute time limit in their CRON jobs. Please ask your host to lift or increase this time limit.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 04 October 2013 06:55 CDT

user79095
Hi Nicholas

I have all ready advice to my host in order to increase this time limit,
but I have smaller site around 40Mb which appears with the same error...

Many Thanks for your support

Regards
Vagelis

Friday, 04 October 2013 08:11 CDT

nicholas
I will need to look at its log file. Please open a new ticket for that other site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 October 2013 03:14 CDT

user79095
Hi Nick

Unfortunately I see your message very late and my host provider have all ready increase the time limit from 60 to 240...

I have another sites which I'm going to implement your solution on the same host so as soon as I have the log I will open a new ticket

Many Thanks / Regards
Vagelis

Tuesday, 08 October 2013 06:45 CDT

nicholas
240 seconds = 4 minutes. As I wrote above:
The version is irrelevant. The backup needs more than 5 minutes to complete. Your host has hardcoded a 5 minute time limit in their CRON jobs. Please ask your host to lift or increase this time limit.

So, basically, you verified my educated guess: the CRON job timeout is way too small to complete a backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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