Akeeba Backup for Joomla!

Sunday, 13 October 2013 16:04 CDT

user79955

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 3.1.5
PHP version: 5.3.26
MySQL version: (unknown)
Host: Zen Internet
Akeeba Backup version: 3.8.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

AJAX Loading Error
HTTP Status: 403 (Forbidden)
Internal status: error
XHR ReadyState: 4
Raw server response:
Forbidden

Hi I seem to be experiencing this error on all my sites, so I guess there is an issue with the host. However, Akeeba been running fine on must sites for many months/years. No all of a sudden every site, no matter what server tehy are on, what version of Joomla and what version of Akeeba I'm using are failing.

With most sites, if I keep trying to backup, eventually one succeeds, but this is becoming very frustrating.

Any help, very much appreciated.

Monday, 14 October 2013 03:29 CDT

nicholas

Please go to your Akeeba Backup Configuration page and try setting:

Minimum execution time: 1 second
Maximum execution time: 10 seconds
Runtime bias: 75%

If this still fails please try the conservative settings:

Minimum execution time: 5 second
Maximum execution time: 3 seconds (yes, the maximum is less than the minimum, it's not a typo)
Runtime bias: 50%

If that works (albeit much more slowly) please contact your host and explain to them that their CPU usage limits force you to slow down your backup, ending up wasting MORE resources on their server. Maybe this will convince them to relax the CPU usage limits which would then allow you to revert to your old, speedier backup settings.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 16 October 2013 14:33 CDT

user79955

Hi, apologies for delay in getting back to you - I missed your reply.

Tried both those configurations to no avail.

Have attached the log of when in the Slow settings (5:3:50)

Thursday, 17 October 2013 02:41 CDT

nicholas

And the verdict is in: your host has unrealistic CPU usage limits. We have tried the possible workarounds. Now it's a good time talking to your host about this issue. If they refuse to help you, please change hosts.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 17 October 2013 02:55 CDT

user79955

Are there any numbers (minimums) that I should be asking for?

Thursday, 17 October 2013 04:24 CDT

nicholas

There are several ways to implement these restrictions, so your guess is as good as mine. You should tell your host that your backups always fail around 2 minutes in, after approximately five page loads to the same URL (plus a couple of different POST parameters per request). They either have a CPU usage limit which should be increased or they have a protection against accessing the same URL over time which needs to be increased or lifted.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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