Support

Akeeba Backup for Joomla!

#19210 error while updating

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Monday, 17 February 2014 11:49 CST

Monday, 17 February 2014 10:57 CST

gstaudi
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
i wanted to update to the new version 3.10.1 with the link in the mail form my site.
there is no xml file in the installe!

exactly the same like the ticket number:
#19185 – Not able to update to 3.10.1

so i checked the id number like you answered in the ticket above.
i copied the new download id from your site in my subscriptions and saved it in the backend.
still the same error!

what else could cause this error?

thx
wudry

Monday, 17 February 2014 11:49 CST

dlb
You almost had it! After you update the Download ID, you need to hit the Refresh button on the update screen. If you don't refresh, the old update url is still in the update box, this is linked to the old ID, so it gives you the same error.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!