Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have seen the permissions solution for install problems in several support posts.

I have attempted to install Akeeba Backup after having temporarily changed directory perms to 777 for the following dirs: (Using Admin tools)
/admin
/components
/media
/language
admin/language
admin/components

Still receiving the message: "Warning: Failed to move file! "
Stumped.
Any assistance is appreciated
_Mark Talbot

Mark,

That message could be coming from your /tmp folder, check the permissions there.

You aren't getting the right error message, but have you updated your Download ID since December 25? All the Download IDs changed with our site update on that date. That problem usually throws an XML file error.

Hello Dan and thanks so much for your very prompt reply.
OK, so even with all previously mentioned directories AND /tmp directory set to 777, same error:

Warning: Failed to move file!
Unable to find install package

I originally used the free version of Akeeba back in December, but have recently (Feb 16) paid for an Akeeba Essentials subscription. I have downloaded the very most current software form the site.

Currently, Akeeba Backup is not installed at all at the site, only Admin Tools
(Cart purchase: 32247)

Ah! That second line is important, I think you have an upload problem.

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.