Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Dedicated server, quad processor, RAID Array, 8GB RAM, Joomla sites only, around 80 sites, all medium to small sites. Server loads, CPU RAM usage all within acceptable ranges.

When Upgrading from earlier version of Akeeba backup to 3.10.0 or 3.10.1 my backups would no longer post process consistently to Amazon S3, only about 1 in 5 backups would work. The post processing time was running very long, in the 20 to 60+ second range.

While checking all the server settings to make sure nothing had changed I thought it might be a good time to upgrade from 5.3.xx PHP to 5.4.xx PHP. After rebuilding PHP via Apache I am now not having any further issues with backing up any of my sites using the latest version of backup. Just wanted to let you know that incase you come across a similar support ticket.

I did a lot of testing before talking up anymore of your time. I hope what I have found may be of help. I spoke to soon when I thought the upgrade to PHP may have solved the issues. But I do think some changes that were made to the PHP config at the server level may be the problem. A couple weeks back I was doing an upgrade to JomSocial on a site and it instructed me to up some time limits in PHP and MySQL, so I set the limits to their specs. This was right around the time a lot of my sites started having issues during the post processing to S3. It was also around the time I was updating extensions on several sites, including Admin Tools and Backup. So too many variables to figure out what caused what.

Anyhow I was able to get two of the sites that had consistent problems with time outs during post processing to work. I tried a backup with 3.8/xx and it failed during post processing to either S3 or Dropbox. I then upgraded to 3.10.1 and the same problem. The server response time would rise to around 63 seconds and then I would get a timeout error. I had run the config wizard both times. I then changed the part size form the 2GB the wizard had selected to various sizes down to 20MB with no luck. I have never had issue with this setting in the past three or four years. Finally I tried setting the Execution time bias from 75 to 50 and then both sites I was trying to back up both backed up successfully. I tried with 75 on both sites, both failed, then set them to 50 and both worked. I hope this is the fix.

Question, what is the server response time that is showing during post processing. It used to run between a couple seconds to sometimes as high as 20 seconds. Now after I set the bias time to 50 it seems to run more in this range again instead of the 20 to 60 second time frame. I still see and accessional 59 or 60 second reading, but most are in the 1 to 3 second reading. Attached are the logs for both sites I was experimenting with and also one screen shot. I guess I can only attach one file. So I've zipped three files into the one uploaded file