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Akeeba Backup for Joomla!

#19490 Payment Failed ERROR CODE:PE101

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Wednesday, 12 March 2014 03:53 CDT

Monday, 10 March 2014 21:54 CDT

drocksvold
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Payment Failed ERROR CODE:PE101
The processor told me to contact you...
Any ideas why this might fail on a CC transaction? I left the room to grab my wallet, so maybe the cookie/session expired? I was hoping to renew Akeeba Backup as well as Admin Tools, but I wanted to contact you before trying again. Last 4 on the card were 6763. this was only for Akeeba Backup if I recall correctly.
Is there any way to combine the two into one transaction? I did not see it while I was looking, but I might have missed it.

Dustin

 Dustin Rocksvold Upcountry Web Services

Monday, 10 March 2014 22:02 CDT

drocksvold
Weird, after receiving the failure notice I just received an email that says that the payment went through and another with an invoice. My account also shows the renewal.

Dustin

 Dustin Rocksvold Upcountry Web Services

Tuesday, 11 March 2014 03:14 CDT

nicholas
Your transaction did go through. We have already notified 2Checkout about this issue as it affects all of our clients paying with PayPal since last week. Since they are telling us that this could be caused by Internet Explorer (something we don't believe is true) would you mind letting us know which browser and operating system you were using? We need this information to help 2Checkout correctly identify the source of the problem and fix it as soon as possible.

Thank you very much for your understanding!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 March 2014 18:09 CDT

drocksvold
Nick,

I was using Chrome on a Windows 7 64-bit box. I will have to check which version when I get home.
NO IE FOR ME!
Dustin

 Dustin Rocksvold Upcountry Web Services

Wednesday, 12 March 2014 03:53 CDT

nicholas
Thank you for the feedback, Dustin! This is in line with our other users who got this message. Nobody was using Internet Explorer. We have notified 2Checkout and are now waiting for their reply.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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