Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello, I have tried to update the Akeeba Backup Pro component from the Joomla backend, but it just wrote me
JLIB_INSTALLER_ERROR_DOWNLOAD_SERVER_CONNECT
Package download failed: https://www.akeebabackup.com/component/ars/?view=download&id=2629&dlid=&dummy=my.zip

Then I wanted to download the component directly from your website, but there are not any files to download, as you can see in the file attached.

Is it an issue or where could I download the latest version?

Thank you.

Regards
Fanda Fridrich

For the problem with the update from within Joomla!, please double check your Download ID. Joomla! tweaked the hashing algorithm again with 3.3, which changes our primary Download IDs.

For the download from the website, I'm not sure what is wrong. You are in the right place. Please make sure you are logged in to the website and clear your browser's cache. The cache can do some very strange things.