Support

Akeeba Backup for Joomla!

#20295 Update to Joomla! 3.3.1 fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by enserk on Wednesday, 18 June 2014 05:57 CDT

Tuesday, 17 June 2014 04:57 CDT

enserk
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I tried to update to Joomla! 3.3.1 but I alwas get the message:
Forbidden

You don't have permission to access /administrator/index.php on this server.
The URL is: http://www.planesharing.at/administrator/index.php?option=com_akeeba&view=backup&autostart=1&returnurl=http%3A%2F%2Fwww.planesharing.at%2Fadministrator%2Findex.php%3Foption%3Dcom_joomlaupdate%26task%3Dupdate.install%26is_backed_up%3D1&profileid=1&176889de3501055ed618ffa136a81a7a=1

Tuesday, 17 June 2014 06:58 CDT

nicholas
Please re-install Akeeba Backup 3.11.2 without uninstalling it first. Then retry upgrading to Joomla! 3.3.1. It will now work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 June 2014 05:57 CDT

enserk
Worked well!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!