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Akeeba Backup for Joomla!

#20340 Site backend error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Thursday, 26 June 2014 01:43 CDT

Monday, 23 June 2014 01:10 CDT

user72577
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I upgraded akeeba and got the error described on
https://www.akeebabackup.com/documentation/akeeba-backup-documentation/installation-updates-upgrades.html#the-installation-broke-my-site

I have deleted all the said folders but when I go to the extension manager I get
"https://www.akeebabackup.com/documentation/akeeba-backup-documentation/installation-updates-upgrades.html#the-installation-broke-my-site"

When I go to Akeeba backup I get
"404 - An error has occurred.

Component not found

Return to Control Panel"

Monday, 23 June 2014 04:05 CDT

tampe125
Hello Garth,

can you please try to install Akeeba Backup twice, without uninstalling it, as the reported in the manual page you linked?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 June 2014 23:58 CDT

user72577
I can't get to the install extension page as mentioned I get this error when I click extension manager
"Fatal error: Class 'F0FTemplateUtils' not found in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/plugins/system/srp/srp.php on line 158 Fatal error: Class 'JFactory' not found in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/libraries/joomla/session/storage/database.php on line 71 "

So I am a bit lost as to what to do.

Wednesday, 25 June 2014 01:33 CDT

tampe125
It seems you have a corrupted install of the F0F framework.
First of all manually rename the plugins/system/srp/srp.php file to srp_bck.php using FTP; in this way you should be able to access to the extension manager page.
After that, please install Akeeba Backup twice in a row, without uninstalling it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 June 2014 18:47 CDT

user72577
I did as you requested and got this >> See attached image

Now when I go to extension Manager I get this


Warning: include_once(/home/fahey/domains/temporaryfencingstore.co.nz/public_html/libraries/f0f/include.php): failed to open stream: No such file or directory in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/plugins/system/srp/srp.php on line 30 Warning: include_once(): Failed opening '/home/fahey/domains/temporaryfencingstore.co.nz/public_html/libraries/f0f/include.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/plugins/system/srp/srp.php on line 30 Fatal error: Class 'F0FTemplateUtils' not found in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/plugins/system/srp/srp.php on line 158 Fatal error: Class 'JFactory' not found in /home/fahey/domains/temporaryfencingstore.co.nz/public_html/libraries/joomla/session/storage/database.php on line 71

Thursday, 26 June 2014 01:43 CDT

tampe125
It seems you have a permission issue, please turn on the FTP layer in Joomla configuration page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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