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Akeeba Backup for Joomla!

#20380 500 Error when backing up

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by tampe125 on Friday, 27 June 2014 07:57 CDT

Thursday, 26 June 2014 08:56 CDT

Hennen
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I have not been able to finish a backup of my site in some time. I have tried all of the common solutions found at the article: Akeeba Backup for Joomla! throws an AJAX Error, 500 Internal Server Error or the backup does not complete
Edited by Hennen on 2014-06-26 09:04 CDT

Thursday, 26 June 2014 09:04 CDT

Hennen
Here is the file in zip format

Thursday, 26 June 2014 09:17 CDT

tampe125
Hello joshua,

first of all, please run ALICE log analyzer and follow the suggestions reported on screen.
If you still have issues please write here again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 June 2014 21:14 CDT

Hennen
I followed all of the suggestions and the ALICE log analyzer continues to recommend either increasing disk space or making part sizes smaller. I have increase my vps memory to the highest level possible and made multiple attempts in changing the part size to no avail. I have attached the latest log.

Friday, 27 June 2014 01:51 CDT

tampe125
Can you please attach the latest log?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 27 June 2014 07:43 CDT

Hennen
Sorry, here it is.

Friday, 27 June 2014 07:44 CDT

Hennen

Friday, 27 June 2014 07:57 CDT

tampe125
Can you please try to use the Large Site Scanner as scanner engine?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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