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Akeeba Backup for Joomla!

#20575 No more support for Godaddy

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by vaconiit on Wednesday, 23 July 2014 07:04 CDT

vaconiit
Not to question the decision to end support for sites hosted @ Godaddy, but can I get some more information about why this decision was made?

I find myself with two sites hosted on their servers an on both occasions Akeeba Backup works. I find the backups at the backend from time to time are failing (not sure why - ALICE points out some problems, but it seems there are other issues for Godaddy accounts), but using the frontend option combined with a CRONjob seems to be working every time, as stated earlier here: Ticket #20434.

FYI: one of those sites is 2.5.22 ... the other one 3.3.1 (both times the latest version of Akeeba Backup)

One is an older account and I need to work with :
/usr/local/bin/php "$HOME/html/cli/akeeba-altbackup.php" --profile=YOURPROFILE_ID >/dev/null 2>&1

The other account is recent and needs:
/usr/bin/php5 "$HOME/public_html/cli/akeeba-altbackup.php" --profile=YOURPROFILE_ID


Anyhow, to improve information provided to our (future) customers, I would be obliged if you could give us the reason(s) that lead to this decision.

nicholas
Akeeba Staff
Manager
Yes, of course. We have written a news article explaining the situation: https://www.akeebabackup.com/home/news/1560-no-support-will-be-provided-for-clients-using-godaddy.html

In the meantime, GoDaddy has been in contact with us. They are currently trying to find out what is causing the problem. When we have any feedback about that we'll amend our news article.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

vaconiit
Thanks, I did not spot that... I'll be monitoring it.

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