Support

What I am getting from this ticket is that you unsure if you have a problem you need help with, and if you do have a problem what that problem is. I am afraid I will have to ask you a lot of questions so I can collect some information which will help me, and you, understand what is going on and get us to a point where we can determine if there is an issue, and how to start helping you.

Who told you that Akeeba Backup is not working correctly? What prompted that conversation with them?

What did you try to do? Was it a backend backup, or an automatic backup? If it's an automatic backup, how was it scheduled?

What did you expect to happen and what did happen?

Did you get any error messages? If so, what are they?

As you were told when submitting the ticket, we will also need you to download the backup log file, put it into a ZIP file, and attach it here to give us some more context of what is going on.

Hello,

in order to provide support, I'd need some more info about it. What's exactly not working? Do you have a backup log?

Can you please elaborate a bit more?

It seems they are too large.

Can you please upload them on a cloud storage (ie Google Drive, Dropbox etc) and paste here the share link?

Looking at your log file, everything seems ok.

Can you please elaborate what's the actual problem?