Hi
I'm trying to setup post-processing and upload to FTP, but I get the error CAN'T CONNECT TO HOST:PORT.
I have tested the FTP credentials in FileZilla and there I connect with no issues.
Any ideas what I might have missed?
Kind regards
Thomas
#40094 Can't connect to FTP
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information
Joomla! version
4.4.1
PHP version
8.1
Akeeba Backup version
9.8.3
Latest post by Thrane on Monday, 08 January 2024 06:08 CST
Sunday, 07 January 2024 03:24 CST
Thrane
Monday, 08 January 2024 02:55 CST
nicholas
Akeeba Staff
Manager
If you are using the exact same hostname / IP and port as you do with FileZilla, first check if you have checked the passive mode box. If not, do it now. If it's already checked, you will have to talk to your web site's host and ask them not to block connection to that server's FTP service.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 08 January 2024 04:24 CST
Thrane
Thanks!
I am using the same credentials both places and Passive mode is on.
The website has connected to another FTP with no issues, so I don't think that they have blocked anything?
Monday, 08 January 2024 05:39 CST
nicholas
Akeeba Staff
Manager
Akeeba Backup just uses PHP's built-in FTP functions. The error you get is literally PHP's function ftp_connect returning false. The only parameters we have given it at this point is the hostname, port, and the timeout (the latter is hard-coded, 10 seconds).
Therefore, the problem exists somewhere between PHP, your server, the server's network, the Internet, the FTP server's network, and the FTP server.
You have already established that it's not a problem with PHP, since you can connect to a different FTP server with no issues.
Therefore, we have to conclude that it's a network issue.
Either your server does not allow you to connect to your FTP server, or your FTP server does not allow your web server to connect to it.
As a result, you do need to pursue it with the two providers: your web hosting provider, and your FTP hosting provider.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 08 January 2024 06:08 CST
Thrane
Thank you - I'll dig deeper here ...