Akeeba Ticket System

Tuesday, 28 April 2015 22:37 CDT

paddyrolls

Hi

I am using the reply by email and it is working but I have found the following issue:

Scenario:
As a ticket manager, I create a ticket on behalf of another user from the frontend.

Issue:
If I am still logged in to the frontend or the backend as the ticket manager, any reply post received by the user is posted as ticket manager and not the user.

However if I am not logged into the frontend or backend, reply posts are posted correctly as the user.

Not sure if this is the default behaviour.

Thanks

Patrick

Wednesday, 29 April 2015 00:57 CDT

nicholas

Being logged in is irrelevant. The only thing the Reply by Email plugin and CRON job look for is the From email address. They search for it in the Joomla! #__users table and load the corresponding user. This user is the sender of the post, as recorded by Akeeba Ticket System.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 April 2015 01:09 CDT

paddyrolls

I just tested it again Nicholas and double checked the email From corresponds to the user. If I am logged into my site then the user post is recorded as coming from me. However if I don't log in, then the post is successfully posted as the user.

I know it sounds silly but I have tested this several times. I hate to waste your time but is there any suggestion you could give me to check or test.

thanks

Patrick

Wednesday, 29 April 2015 06:40 CDT

nicholas

Can you try using the CRON script instead of the plugin to process the emails?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 April 2015 08:04 CDT

paddyrolls

HI

I disabled the System - Akeeba Ticket System reply by email system plugin.

I left the ats plugin Akeeba Ticket System - New post notification emails enabled.

I setup a cron job.

I stayed logged in as the manager to both front end and backend.

All the email post replies were posted correctly by manager and user.

So the issue seems to occur with the system plugin - Akeeba Ticket System reply by email

I will use the cron job for now.

Thanks

Patrick

Wednesday, 29 April 2015 08:35 CDT

nicholas

Thank you for confirming my suspicion! We're already working on ATS 2.0 and this issue will be fixed there (since we're completely rewriting the code used in it).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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