Update: Could not open update site #37 "Akeeba Ticket System", URL: http://cdn.akeebabackup.com/updates/ats.xml
We get this when trying to run Joomla update.
We get this when trying to run Joomla update.
Paul D Parisi
#23136 Update: Could not open update site #37 "Akeeba Ticket System", URL: http://cdn.akeebabackup.com/updates/ats.xml
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Friday, 21 August 2015 11:24 CDT
Wednesday, 19 August 2015 17:04 CDT
nicholas
Akeeba Staff
Manager
This happens when Joomla! gets stuck with one or more entries of the old, defunct ATS update URL in its database. Unfortunately we don't have a way to fix that. You can go to Extensions, Extension Manager, Update Sites and disable these obsolete update sites.
(FYI: The Update Sites page is a feature our company contributed to Joomla! 3.4 to ease the management of these update sites)
(FYI: The Update Sites page is a feature our company contributed to Joomla! 3.4 to ease the management of these update sites)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 21 August 2015 07:08 CDT
parisi
Ok, thanks for the help. I disabled the Akeeba Ticket System update and the error has stopped.
To be clear: is there any way to modify or change the update site to the correct one? You said "we don't have a way to fix that," but do you mean that you can't stop Joomla! from occasionally having this database error or do you mean that you can't fix it once it happens? It would obviously be preferable to be able to update through Joomla! rather than manually.
To be clear: is there any way to modify or change the update site to the correct one? You said "we don't have a way to fix that," but do you mean that you can't stop Joomla! from occasionally having this database error or do you mean that you can't fix it once it happens? It would obviously be preferable to be able to update through Joomla! rather than manually.
Paul D Parisi
Friday, 21 August 2015 07:53 CDT
nicholas
Akeeba Staff
Manager
We have already written a workaround which will be present in next week's release. It seems to be working BUT I won't feel comfortable declaring it a success unless it's tested "in the wild". That's why I was very cautious in my phrasing. It will also auto-enable the updates through Joomla! again.
Would you like to test it before it's released perchance?
Would you like to test it before it's released perchance?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 21 August 2015 09:22 CDT
parisi
Our site is still in development, so we would love to test out the new version early. Thanks.
Paul D Parisi
Friday, 21 August 2015 11:24 CDT
nicholas
Akeeba Staff
Manager
Very good! You can install the developer's preview release from https://www.akeebabackup.com/download/developer-releases/ats-dev/rev9507018.html
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!