Pre-sales

#39111 Your Akeeba Backup for Joomla! subscription on Akeeba Ltd has expired

Posted in ‘Pre-sales and Account Questions’

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Latest post by nicholas on Friday, 16 June 2023 10:47 CDT

Friday, 16 June 2023 10:31 CDT

monia

Hello, my subscription has expired and I need to renew it. Where can I enter my VAT number so I don't get charged VAT? When I go to the shopping cart, I can't find the field in the profile either. Please answer thanks. Greetings, Monika

Friday, 16 June 2023 10:37 CDT

nicholas

Hello Monika,

We use a reseller, Paddle, to sell our software. They handle the transaction, invoicing etc. We only handle the provisioning of the purchased services (download and support). As a result, we do not have the legal justification required by the EU GDPR to save your invoicing information, including your VAT number, on our site. That's why the page on our site does not show such a field.

You can enter all your invoicing information, including the VAT number, after clicking on the Pay & Subscribe button. You are taken to our reseller's interface. First, please select your country and go to the next step where you are about to select a payment method. Look on the left hand side. There is a link Add VAT. Click on it to enter your invoicing information. Upon confirming your invoicing information you should now see that the VAT charged is shown as zero.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 June 2023 10:46 CDT

monia

Thanks for the answer. Is done. I wish you a nice day. Greetings, Monika

Friday, 16 June 2023 10:47 CDT

nicholas

You're welcome! Have an awesome day :)