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Requesting support and reporting bugs

Since July 7th, 2011, support is provided only to subscribers. If you already have an active subscription which gives you access to the support for Akeeba Backup you can request support for it through our site. You will need to log in to our site and go to Support, Akeeba Backup 3.x and click on the New Ticket button. If you can't see the button please use the Contact Us page to let us know of the ticket system problem and remember to tell us your username.

If you want to report a bug, please use the Contact Us page of our site. You don't need to be a subscriber to report a bug. Please note that unsolicited support requests sent through the Contact Us page will not be addressed. If you believe you are reporting a bug please indicate so in the contact form.

[Important]Important

Support cannot be provided over Twitter, Facebook, email, Skype, telephone, the official Joomla! forum, our Contact Us page or any other method except the Support section on our site. We also cannot take bug reports over any other medium except the Contact Us page and the Support section on our site. Support is not provided to non-subscribers; if you are using the Core version you can request support from other users in the official Joomla! forum or any other Joomla!-related forum in your country/region. We have to impose those restrictions in support to ensure a high level of service and quality. Thank you for your understanding.