If you can not get in touch with us, try sending a Twitter message to @akeebabackup or @nikosdion. We usually receive tweets even on bank holidays and weekends. That said, due to timezone differences, you should expect a Twitter reply from us within a reasonable amount of time only between 08:00 - 23:00 GMT.
Please do not email us with support requests. We will not provide support through email and such requests will be deleted without a reply.