Akeeba Ticket System

Akeeba Ticket System

version 2.0.0 Stable

Released on: Wednesday, 09 September 2015 15:21

Release Notes

Release highlights

Rewritten on top of the FOF 3.0 framework. This release is based on our brand new FOF 3.0 framework, delivering significant performance improvements and stability.

BETA software – we need your help!

This is a BETA version. While it has been extensively tested we don't recommend our users using it on production sites without first evaluating it on a test site. You can create a test site using our free of charge Akeeba Backup Core site backup software.

We appreciate you filing bug reports until July 30th, 2015 when the beta period is scheduled to be over. We need your feedback. If any bugs you've discovered are not reported to us the chances are we are not aware of them either and they'll still be present in the stable release. Report any issues you encounter and we promise to fix them promptly, as always!

PHP 5.3.04+ and Joomla! 3.4+ is required

This version requires PHP 5.3.10+, 5.4 (recommended), 5.5 or 5.6. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.3.09 or earlier, including PHP 5.2, 5.1, 5.0 and all 4.x versions. Moreover, this release will only work on Joomla! 3.4 and later. We strongly recommend using the latest Joomla! 3.x version released by the Joomla! Project.

WARNING! Our support for PHP 5.3 will cease anytime before August 2015 without any prior warning, as we announced in April 2015.


Bug fixes

  • [HIGH] Exception in Latest Tickets view when using a non-English locale
  • [HIGH] Wrong update site for the Professional version
  • [LOW] Categories not ordered correctly in the front-end
  • [LOW] Categories set to "All" not shown on multi-language sites
  • [LOW] Fixed access denied error while filtering ticket status in frontend
  • [LOW] Fixed search by user in ticket page on backend
  • [LOW] Fixed ticket by email creation when the subject contains non UTF-8 characters
  • [LOW] Fixed year detection in Auto Offline feature
  • [MEDIUM] Print view wasn't working at all

New features

  • Added flag to enable UID check while processing tickets by email

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