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Akeeba Ticket System

Akeeba Ticket System

version 3.3.1 Stable

Released on: Monday, 04 May 2020 07:22

Release Notes

What's new?

Bugfix release. This version fixes the issues which were identified after the release of version 3.3.0.

Last version with legacy Joomla and PHP support. Barring any important bugs, we do NOT plan on releasing another 3.3 version of Akeeba Ticket System. The next version, 3.4.0 will drop support for Joomla 3.8 and PHP 5.6. Please keep in mind that they are both end of life for over a year and they make for less than 2% and 4% of active installations respectively. Dropping support for these old versions allows us to work on full Joomla 4 compatibility.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Joomla versions supported

Akeeba Ticket System requires Joomla 3.8 or 3.9. It will not work on earlier Joomla versions.

Akeeba Ticket System 3.3 is the last version family to support Joomla 3.8. Please upgrade your sites.

PHP versions supported

We only officially support using our software with PHP 5.6, 7.1, 7.2, 7.3 or 7.4. We strongly advise you to run the latest available version of PHP on a branch currently maintained by the PHP project for security reasons. Older versions of PHP have known major security issues which are being actively exploited to hack sites and they have stopped receiving security updates, leaving you exposed to these issues.

Akeeba Ticket System 3.3 is the last version family to support PHP 5.6. Please upgrade your servers.

Please note that earlier PHP versions including but not limited to PHP 5.3, 5.4 and 5.5 are no longer supported and our software no longer works on them.

Changelog

Bug fixes

  • [HIGH] Email fetch: did not receive the body of certain plain text only emails.
  • [HIGH] Email fetch: some emails were not decoded correctly
  • [HIGH] Email links are off (double domain)
  • [HIGH] InstantReply by Email would fail on multilingual sites
  • [HIGH] Joomla 4: Some views failed immediately with an error due to behavior.tooltip missing in J4
  • [LOW] Email fetch: plain text emails appear as one long line instead of paragraph format.
  • [LOW] Fetching emails would post tickets in the wrong category if the letter case of email addresses in the message and the category didn't match
  • [LOW] Graphs could overflow the designated draw area
  • [LOW] Joomla 4: Finder plugin was throwing an error
  • [LOW] Joomla 4: routing was partially broken, falling back to legacy routing rules as if no menu item exists
  • [LOW] Test Email didn't render correctly in the Edit an email template page
  • [MEDIUM] Can't manage categories unless you have another system or content plugin which uses the FOF 3 framework

Miscellaneous changes

  • Accessibility improvements

Release Files

Documentation (PDF)

ats-guide.pdf.zip

PDF

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Akeeba Ticket System Core

pkg_ats-3.3.1-core.zip

Joomla! 3.8 Joomla! 3.9 PHP 5.6 PHP 7.0 PHP 7.1 PHP 7.2 PHP 7.3 PHP 7.4

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