Support

Site Restoration

#25021 Joomla Admin username password

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
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Backup Tool Version
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Kickstart version
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Latest post by bluetongue1 on Monday, 02 May 2016 03:55 CDT

Tuesday, 26 April 2016 04:42 CDT

bluetongue1
 Hey guys,

I followed all the sequence to move the site from the demo site to live site within same server. Site looks great but cannot log into Joomla Admin area of the new site however the old site is still good to get inside joomla Admin.

Admin Tools are not set for admin password. They are blank

When I try and reset password form Joomla back-end it states super user cannot receive password though I am pretty sure that I did not set any such permissions in Admin Tools version latest Pro.

Tuesday, 26 April 2016 05:34 CDT

tampe125
Hello Darrel,

Joomla itself will prevent resetting the password of a Super Users, it's for your site security.
What happens when you try to log inside your site? Do you get an "invalid username/password" error or simply nothing happens?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 26 April 2016 20:00 CDT

bluetongue1
Thanks Davide,

Simply nothing happens

Tuesday, 26 April 2016 20:02 CDT

bluetongue1
The log in automates to address.com/a***/index.php

Wednesday, 27 April 2016 01:39 CDT

tampe125
Open your configuration.php file and search for cookie_path and cookie_path_domain.
Do they have any value? If so, please remove its contents; that should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 29 April 2016 22:15 CDT

bluetongue1
Thanks for that

Monday, 02 May 2016 03:52 CDT

tampe125
You're welcome!
Can you please confirm me that it fixed your issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 May 2016 03:55 CDT

bluetongue1
Yes that is fixed thank you

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