Support

Site Restoration

#39404 CRC-check with 7-Zip File Manager

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
8.0.30
CMS Type
Joomla!
CMS Version
Joomla! 4.3.4 Stable [ Bora ]
Backup Tool Version
Akeeba Backup Joomla 9.6.2
Kickstart version
kickstart-pro-8.0.2

Latest post by tampe125 on Tuesday, 29 August 2023 09:23 CDT

[email protected]

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Upto Joomla! 3.10.12 we ran after download/FTP of the backup a CRC-Check with 7-Zip, to be sure that the backup is sound.

However that does not seem to work anymore as from Joomla! 4, Akeeba Backup Joomla! 9.6.2 ?

Can you recommand another way to check the health of the backup without using kickstart ?

Thanks

tampe125
Akeeba Staff

Hello,

the only way to be 100% sure if the backup is not corrupted is to extract it with Kickstart. This is for several reasons, but mainly because for large files we do not actually calculate the CRC (otherwise you would kill your server CPU usage), but we use a fake one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!