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Site Restoration

#26206 menu component has disappeared after restore with kickstart

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Saturday, 29 October 2016 17:20 CDT

Wednesday, 28 September 2016 11:46 CDT

user91239
 Hello,

Following a backup / restoration of my website, I cannot find anymore the component menu when I log as administrator of the website. I can access the control panel, but the component banner at the top of the web page does not appear.
I've read somewhere on the internet that it could come from akeebackup, that would forget/break something in the database #__menu that would need an entry. Could you help me restoring the component menu in the administrator web page ?
Thank you

Olivier

Thursday, 29 September 2016 02:58 CDT

tampe125
Hello,

I've read somewhere on the internet that it could come from akeebackup, that would forget/break something in the database #__menu that would need an entry
This is completely wrong, since Akeeba Backup will read everything from the database and dump everything in a file. What you are reporting happens only if you are excluding specific tables (which I think you didn't).

I think the main problem is a permissions one: are you 100% sure you are an administrator?
Please take a look at the modules within the backend, administration section. Is the Admin menu module enabled?

Pro tip: you can get to the modules page by using the following direct link: index.php?option=com_modules&view=modules

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 29 September 2016 03:14 CDT

user91239
I'm beginner in website creation / joomla /db So not 100% (website ) administrator for sure ...
I was just asking a question following a behaviour I did not understand,
and requesting a support !

Thank you for your answer and help.

Thursday, 29 September 2016 04:19 CDT

tampe125
You're welcome!
Let me know if you need further help.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 29 October 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-10-29 17:20 CDT

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