Support

Site Restoration

#27432 Cannot install from backup - when I run kickstart.php it produces the error Not supported

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Thursday, 27 April 2017 17:17 CDT

Monday, 27 March 2017 10:27 CDT

MelanieB
 Hi,

I am trying to restore my site after moving to a new server (EasyApache4 with php7). I have as I always do uploaded the backup file plus the kickstart.php to the root and then tried to run the kickstart. I am presented with a white screen and the following error:

Not supported.

I have never had this error before and not sure how to get past it.

Can you advise me?

Kind regards

Mel

Monday, 27 March 2017 10:29 CDT

dlb
What kind of archive are you trying to extract, jps, jpa, zip?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 27 March 2017 10:45 CDT

MelanieB
Hi Dale,

my apologies, I was just about to close this as it seems to be working now. It must have been the ip address changing over.

Thank you for responding to me so quickly - most appreciated.

Mel

Monday, 27 March 2017 10:55 CDT

dlb
You're welcome Mel!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 27 April 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-04-27 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!